Responsible Gameplay Policy

Sidepot Responsible Social Gaming

Sidepot is fully committed to promoting responsible social gaming as a policy of customer care and social responsibility. We aim to provide the most fun, social, and rewarding experience possible while taking appropriate measures to ensure this is done responsibly and in a way that fosters customer protection.

We believe it is our responsibility to our customers to ensure that you enjoy your experience using our products, while remaining fully aware of the potential risks that can be associated with social gaming if you don’t take the necessary safeguards to manage your play.

To ensure that you continue to enjoy safe and manageable play, we fully support responsible social gaming and have put measures in place to assist players who wish to manage their play, and we reserve the right to activate these measures unilaterally if, in our sole discretion, we consider them necessary.

1. KEEPING TRACK OF YOUR PLAY

1.1. Playing social games should be treated as a fun pastime. Here are some tips to help you manage your social gaming:

Keep it fun

1.2. Playing social games is a form of entertainment, but they should be played in moderation and not to escape reality or for the purpose of generating income through winning prizes.

1.3. Play social games in the right frame of mind and avoid playing if you are under the influence of alcohol or drugs.

Don’t spend above your means

1.4. Set a budget for your entertainment and stick to it. Only purchase Fliff Coins if you can afford to do so. You can always claim Fliff Coins to play for free and play with Fliff Cash via the alternative methods of entry (see our Sweepstakes Rules).

1.5. Strictly manage your budget and don’t chase losses.

Keep track of your playing time

1.6. We’re happy you’ve chosen Sidepot, and we hope that you can continue to enjoy playing, but don’t let social gaming take up too much of your time. Just like going to a live sporting event or movie theater, Sidepot exists to provide entertainment.

Make use of our gaming management tools

1.7. If you need some time out to cool-off or exclude yourself from the Sidepot platform for a longer period of time, you can follow the steps in section 2.

1.8. If you think you may be gaming too often, review the self-assessment questions in section 3 below.

2. STAYING IN CONTROL

2.1. We encourage our customers to socially game responsibly, so we offer a variety of responsible social gaming features.

Session Reminders

2.2. Sidepot can assist you to play responsibly by operating a Session Reminder each hour.

2.3. The Session Reminder:

• 3a. suspends play and indicates how long you have been playing.
• 3b. displays your Fliff Coin and Fliff Cash played since logging in; and
• 3c. allows you to end the session or continue playing.

Set Daily, Weekly, and/or Monthly Limits

2.4. The daily, weekly, and/or monthly limits function provides you with options to pre-set:

• 4a. how many Fliff Coins you can purchase each day, each week, and/or each month.
• 4b. the amount of Fliff Coins and/or Fliff Cash you play each day, each week, and/or each month.
• 4c. how much time you spend playing each day, each week, and/or each month; and/or
• 4d. the maximum amount of Fliff Coins and/or Fliff Cash you will allow yourself to play each day, each week, and/or each month.

2.5. We will respond accordingly and do our best to efficiently apply your requested limits or send you a follow up response if further clarification is needed.  . If after this you find that the limits have not taken effect, it is your responsibility to please inform us immediately.

2.6. You can change or revoke the limits you have set by sending us a request by selecting the “Contact Us” link on the platform and stating your intention to charge or revoke the previously imposed limits. However, limits cannot not be changed or revoked until the conclusion of the selected limitation period.

Cool-Off Periods

2.7. If you need to take a break from the Sidepot platform, you can select a cool-off period of 1 day, 7 days, or 30 days.

2.8. To take a break, once you have signed in, select the “Contact Us” link, enter your email address, and send us a message indicating you would like to cool-off for a period of 1 day, 7 days, or 30 days.

2.9. Cool-off periods expire at the conclusion of the selected period and cannot be shortened in duration.

2.10. During your cool-off period you will not have access to your Sidepot account. This means you will not be able to login, make purchases, or make picks. If you require access to your Sidepot account history and information you will need to email Customer Support.

Self-Exclusion

2.11. If you want to   from the Sidepot platform so that you are unable to create a Sidepot account, you can email your request to support@sidepot.us. You can exclude yourself for 1 year, 3 years, or 5 years. The email must include your full name, residential address, email address and age to allow us to block you from registering and playing on the Fliff platform in the future.

2.12. If you have an active Sidepot account and want to exclude yourself from the Fliff platform, once you have signed in, select the “Contact Us” link, enter your email address, and send us a message indicating you would like to exclude yourself for 1 year, 3 years, or 5 years.

2.13. We will not consider the self-exclusion period as having commenced until it has been implemented by us and communicated to you. If after this you find that you can still access the Sidepot platform, it is your responsibility to inform us immediately.

2.14. During a self-exclusion period, you will not have access to the Sidepot platform. If you require access to your account history and information you will need to email Customer Support.

2.15. At the conclusion of your exclusion period, it will only be possible to create or reactivate your Sidepot account by making a written email request to Customer Support via this form linked below. Your exclusion period cannot be shortened in duration. However, you can extend the exclusion period.

2.16. Once the self-exclusion is applied, you will no longer receive marketing materials from Sidepot. We strongly recommend that you also seek exclusion from all other social gaming platforms and avoid social media channels related to such platforms.

2.17. We may also exclude you from the Fliff platform f at our sole discretion if there are reasons to indicate that you may have a social gaming problem.

Permanent Account Closure

2.18. You may choose to close your Sidepot account. If you wish to do so, provide a written email request to Customer Support at support@sidepot.us.

2.19. We reserve the right to refuse or close your Sidepot account in our sole discretion, pursuant to the agreed upon Terms & Conditions.

3. SELF-ASSESSMENT

3.1. If you think your or someone else’s social gaming is becoming problematic, then it may be a good idea to consider the self-assessment questions below.

• 1a. Do you often re-live social gaming experiences or think about future ones?
• 1b. Do you hide or lie about your social gaming?
• 1c. Do you get very angry when someone or something interrupts a social game?
• 1d. Have you ever taken a break from social gaming and binged uncontrollably upon your return?
• 1e. When upset, do you soothe yourself with social games or plans to play social games?
• 1f. Do you find yourself social gaming in the early morning?
• 1g. Do you find ways to play social games when away from home?
• 1h. Do you set limits with social gaming and then break them, playing hours longer than intended?
• 1i. Do you lose hours of sleep to social gaming?
• 1j. Have you called in sick or late to work or skipped classes to play social games?
• 1k. Have you sworn off a social game, deleted your account, and later returned to it?
• 1l. Do you feel guilt and shame around your social gaming?
• 1m. Does social gaming contribute to arguments in your relationships?
• 1n. Has social gaming taken the place of any hobbies or sports you used to enjoy?
• 1o. Do you forget appointments, responsibilities or deadlines in work or school when social gaming?
• 1p. Do you become irritated and defensive when people suggest you might be social gaming too much?
• 1q. Have your hours spent social gaming increased over time?
• 1r. Do you blow off social events to play social games?
• 1s. Have you lost contact with friends and family since social gaming?
• 1t. Do you have intense feelings (highs, lows, anger, fear) while social gaming?

3.2. The more questions that you answer “yes” to, the more likely it is that you are having difficulties with your social gaming. To speak with someone who can give you advice and support, please contact the Support Organization referred to in section 4.

4. SUPPORT ORGANIZATION

4.1. Should you wish to access help and support services for people who have been adversely affected by social gaming, we advise you to get in touch with the Computer Gaming Addicts Anonymous (CGAA) using the following email address: helpline@cgaa.info.

4.2. Important: Please note that the CGAA is an independent problem gaming support service and is NOT in any way affiliated with Sidepot. The CGAA does NOT provide customer support or dispute resolution services. Should you wish to discuss any matter or complaint related to your account, you can do so by contacting us.